As part of the Sales & Marketing strategy, firms must develop and incorporate an E-marketing plan as a road map to guide the direction of the business. This plan must be measurable, achievable, and clearly defined. Subsequently, a detailed budget would quantify the route being taken and the appropriate funds being allocated.
There is a sequence of seven steps which organizations can take to implement a successful E-marketing plan. The need for feedback at each stage of the plan is essential because this plan requires constant evaluations and adjustments. The subsequent points (supported by Figure 1) outline the correct steps:
- Analyse the situation of the business, review any existing marketing campaigns, and understand the company's objectives, vision, mission statement. Be certain the proposed plan will reflect the core values of the business.
- Conduct a market opportunity analysis (MOA), demand and supply analysis, and a segment analysis. The findings will determine the fit between the organization and the changing market opportunities (2). The following descriptors will assist in finding opportunities with the brand being promoted: Targeting, Positioning, Differentiation, Segmentation.
- An important part of the plan is to set objectives. Once information is known about the market, the firm can set their goals and expectations. Examples include - increasing brand awareness, increasing revenues, increase market share, improve supply chain management.
- Next, opportunistic marketers apply their strategies of services concentrating on the 7 P's (mentioned in the previous blog). At this stage it is crucial to make required adjustments as it pertains to their clients' needs. Also worth noting is the importance of relationship building with customers' so mutually beneficial results can occur.
- Now the planning process is complete and the execution can begin. The right combination of tactics gathered from the planning process will assist in achieving results. Take note of the personal assigned to the task meets or exceeds expectations, information-gathering techniques are in place to collect the right information, and there is a sound relationship between departments being utilized.
- A key element of a successful E-marketing plan is the budget. Marketers must calculate the return on investment (ROI) and compare it to the costs associated. Other relevant indicators include returns on the internal rate of return (IRR) and returns on marketing investment (ROMI). Be conscious of the intangible rewards which might result. Brand equity, brand awareness, and brand loyalty are difficult to measure but have a significant impact.
- Finally, we have an implemented plan but were not done. It is time to evaluate the initial success and readjust if necessary. Prospective marketers will present their metrics to justify their expenditures throughout the plan. It is almost certain that all plans require fine tuning and adjustments whether it come from tweaking objectives, initializing more market analysis, or building a better relationship with the client.
As dynamic and aspiring E-marketers, you should grasp the fundamentals of this plan and apply it when requested. This sound strategy will serve as a platform for success and you can effectively achieve your E-marketing goals. I trust you all will have successful futures within your respected fields and this MRKT 2111 class supported your efforts to do so.
Cited works:
(1) Retrieved from http://sbinfocanada.about.com/od/onlinebusiness/a/netcampaignpp.htm
(2) Strauss, J. & Frost, R. (2009). E-marketing. Prentice Hall. New Jersey.